Privacy Policy for HydroCore Services
At HydroCore Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us or enquire about our heating and plumbing services in Sheffield and South Yorkshire.
We aim to handle personal information responsibly and in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018, where applicable.
Information We Collect
We may collect personal information when you contact us, request a quote or arrange an appointment. This may include:
- Your name and contact details.
- Your email address and telephone number.
- Your property address or service location.
- Details about your heating or plumbing requirements.
- Any additional information you provide in your enquiry.
We may also collect technical information when you visit our website, such as your browser type, device information, IP address and pages visited, depending on the website tools and technologies in use.
How We Use Your Information
HydroCore Services may use your information to:
- Respond to enquiries and provide quotations.
- Arrange appointments and discuss our services.
- Deliver and manage requested heating and plumbing services.
- Communicate about bookings and customer requests.
- Improve website performance and user experience.
- Maintain website security and prevent misuse.
- Meet applicable legal obligations and resolve disputes.
We process personal information only where we have an appropriate lawful basis under applicable data protection law.
Cookies and Website Analytics
Website may use cookies and similar technologies to support essential functions, analyse website traffic and improve user experience.
Cookies are small files stored on your device that can help websites remember preferences or understand how visitors use their pages. Where required by law, we will obtain consent before using non-essential cookies.
You can manage cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.
Sharing Your Information
HydroCore Services does not sell your personal information to third parties.
We may share relevant information with trusted service providers, such as website hosting, email, appointment management or analytics providers, where these services are used and sharing is necessary.
We may also disclose information when required by law or when necessary to establish, exercise or defend legal claims. We take appropriate steps to protect personal information shared with service providers.
Data Security and Retention
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.
We retain personal information only for as long as necessary for the purposes for which it was collected, including responding to enquiries, providing services and meeting legal obligations. Information that is no longer required will be deleted or securely disposed of where appropriate and legally permitted.
Your Privacy Rights
Under applicable UK data protection law, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate information.
- Request deletion of information in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to certain types of processing.
- Request a copy of your information where applicable.
- Withdraw consent where processing relies on your consent.
You may also complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully. These rights are subject to applicable legal conditions and exemptions.
Third-Party Links
Website may contain links to external websites. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before sharing personal information.
Links to Other Pages
For further information, visit our Contact Us, About Us, Terms and Conditions, and Disclaimer pages. Add the relevant internal links to these page titles when publishing the content.
Children's Privacy
The website is intended for general customers and property owners and is not specifically directed at children. We do not knowingly collect children’s personal information where doing so would be unlawful. Please contact us if you have concerns about information submitted by a child.
Changes to This Privacy Policy
Update this Privacy Policy to reflect changes in our business practices, website technologies or legal requirements. Updated information will be published on this page. We encourage visitors to review this policy periodically.
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Business: HydroCore Services
Address: 163 Bannerdale Road, Sheffield, South Yorkshire, England, UK
Email: info@hydrocoreservices.co.uk
Phone: 07526346900
Website: https://hydrocoreservices.co.uk/
Last Updated: October 2026